Return & Exchange Policy

At JustZan, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help with our straightforward return and exchange process. Please read our policy carefully before initiating a request.

Returns

Eligibility

  • Time Frame: You have 30 days from the date of delivery to initiate a return.
  • Condition: Items must be in their original condition — unused, undamaged, and with all original tags, accessories, and packaging intact.
  • Proof of Purchase: A receipt or order confirmation is required for all returns.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Vacuum bags, vacuum accessories, or any sealed hygiene-related items that have been opened or used.
  • Items that have been damaged due to misuse, improper handling, or normal wear and tear.
  • Items returned without original packaging or missing accessories.
  • Sale or promotional items (see Promotional Purchases below).

Return Process

  1. Initiate a Return: Contact our customer service team at support@justzan.com with your order number, reason for return, and photos of the item (required for all defective or damaged claims).
  2. Return Authorization: We will review your request and respond within 2–3 business days. If approved, you will receive a return authorisation number and return instructions.
  3. Shipping: Pack the item securely in its original packaging and ship it to the address provided in your return instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item sent, item arrived damaged).
  4. Inspection & Refund: Once we receive and inspect your return, we will notify you of the outcome within 3 business days. If approved, your refund will be processed to your original payment method within 7–10 business days from the date of approval.

Exchanges

Eligibility

  • Time Frame: You have 30 days from the date of delivery to initiate an exchange.
  • Condition: Items must be in their original condition — unused, undamaged, and with all original tags, accessories, and packaging intact.
  • Proof of Purchase: A receipt or order confirmation is required for all exchanges.
  • Exchanges are subject to product availability. If the requested item is out of stock, we will offer a refund or store credit instead.

Exchange Process

  1. Initiate an Exchange: Contact support@justzan.com with your order number, the item you wish to return, and the item you wish to exchange it for.
  2. Exchange Authorisation: We will review your request and respond within 2–3 business days. If approved, you will receive an exchange authorisation number and return instructions.
  3. Shipping: Ship the original item back to us at the address provided. Return shipping costs are the responsibility of the customer unless the exchange is due to our error.
  4. Processing: Once we receive and inspect the returned item, we will dispatch the replacement within 3–5 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at support@justzan.com within 48 hours of delivery and include:

  • Your order number
  • A clear description of the issue
  • Photos or video showing the damage or defect

We will arrange a replacement or full refund at no cost to you. Claims submitted without photographic evidence may not be eligible for resolution.

Promotional Purchases

Items purchased during a sale, promotion, or at a discounted rate are eligible for exchange or store credit only. Refunds to the original payment method are not available for promotional purchases unless the item is defective or incorrectly shipped.

Warranty

Some products sold on JustZan are covered by a manufacturer’s warranty. If your item develops a fault after the 30-day return window, please refer to our Warranty Policy or contact us — we will assist you in liaising with the brand.

Refunds

  • Refunds are issued to the original payment method only.
  • Please allow 7–10 business days from the date of refund approval for the amount to be reflected in your account. Processing times may vary depending on your bank or payment provider.
  • Partial refunds may be granted for items not in their original condition, damaged by the customer, or missing parts not due to our error.

Contact Us

If you have any questions about our Return & Exchange Policy or need assistance, please reach out:

JustZan Pte Ltd
Email: support@justzan.com
WhatsApp: +65 8088 6006
Live Chat: 9 AM – 6 PM, Monday to Friday

We are committed to making every purchase a positive experience.

Last updated: September 2026