At JustZan, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help with our easy and convenient return and exchange process. Please read the details of our Return and Exchange Policy below.
Returns
Eligibility
- Time Frame: You have 30 days from the date of purchase to initiate a return.
- Condition: Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Return Process
- Initiate a Return: Contact our customer service team at support@justzan.com to initiate a return. Please provide your order number and reason for the return.
- Return Authorization: Once your return request is approved, you will receive a return authorization and detailed instructions on how to return the item.
- Shipping: Pack the item securely in its original packaging and ship it back to us using the provided return authorization. You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
- Inspection and Refund: Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, a refund will be made to your original method of payment within 7-10 business days.
Exchanges
Eligibility
- Time Frame: You have 30 days from the date of purchase to initiate an exchange.
- Condition: Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
- Proof of Purchase: A receipt or proof of purchase is required for all exchanges.
Exchange Process
- Initiate an Exchange: Contact our customer service team at support@justzan.com to initiate an exchange. Please provide your order number and the item you wish to exchange.
- Exchange Authorization: Once your exchange request is approved, you will receive an exchange authorization and detailed instructions on how to return the item.
- Shipping: Pack the item securely in its original packaging and ship it back to us using the provided exchange authorization. You are responsible for return shipping costs unless the exchange is due to our error (e.g., incorrect or defective item).
- Inspection and Processing: Once we receive your return, we will inspect the item and notify you of the status of your exchange. If approved, we will ship the new item to you at no additional cost.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@justzan.com. We will arrange for a replacement or refund at no additional cost to you.
Refunds
Refund Method
- Refunds will be issued to the original method of payment.
- Please allow 7-10 business days for the refund to be processed and reflected in your account.
Partial Refunds
Partial refunds may be granted in the following situations:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
Contact Us
If you have any questions about our Return and Exchange Policy or need assistance with a return or exchange, please contact our customer service team:
JustZan Pte Ltd
support@justzan.com
+65 8088 6006
We are dedicated to ensuring your satisfaction and are here to assist you with any questions or concerns.
