At JustZan, we stand behind the quality of every product we sell. This Warranty Policy outlines the coverage provided on products purchased through justzan.com.
Warranty Coverage
Warranty Period
- Ekster products: 2 years from the date of purchase, in line with Ekster’s manufacturer warranty.
- All other products sold on JustZan: 1 year from the date of purchase, unless otherwise stated on the product page.
This warranty is provided to the original purchaser only and is non-transferable.
What is Covered
Our warranty covers defects in materials or workmanship under normal use, including:
- Manufacturing defects that affect the function or structural integrity of the product.
- Component failures not caused by misuse, accidental damage, or external factors.
- Zippers, clasps, buckles, or closures that fail under normal use within the warranty period.
What is Not Covered
- Normal wear and tear, including scratches, scuffs, fading, or surface marks from regular use.
- Damage caused by accidents, drops, misuse, abuse, or neglect.
- Damage caused by exposure to water, excessive heat, chemicals, or other environmental conditions beyond the product’s intended use.
- Damage resulting from unauthorised modifications, repairs, or alterations.
- Consumable or hygiene items, including vacuum bags and accessories, once opened or used.
- Products purchased from unauthorised third-party sellers. Warranty is only valid for purchases made directly through justzan.com.
- Loss or theft.
Manufacturer Warranty — Ekster
Ekster products sold through JustZan are backed by Ekster’s official 2-year manufacturer warranty. In the event of a warranty claim for an Ekster product, JustZan will assist you in liaising with Ekster directly, or process the claim on your behalf where possible. Ekster’s warranty terms apply and can be found at ekster.com.
How to Make a Warranty Claim
- Contact Us: Email support@justzan.com or WhatsApp us at +65 8088 6006. Include your order number, a description of the issue, and clear photos or a short video showing the defect.
- Evaluation: Our team will assess your claim within 3–5 business days and may request additional information.
- Resolution: If your claim is approved, we will, at our discretion:
- Replace the defective product with the same or equivalent model, or
- Issue a store credit or refund, depending on stock availability and the nature of the defect.
- Return Shipping: If we require the defective item to be returned for inspection, we will cover the cost of return shipping within Singapore. For Malaysia and other locations, return shipping costs may apply and will be communicated at the time of claim.
Important Notes
- Proof of Purchase: A valid receipt or order confirmation from justzan.com is required for all warranty claims.
- Non-Transferable: This warranty applies only to the original purchaser. It cannot be transferred if the product is resold or gifted.
- No Warranty on Misrepresented Use: Products used for commercial, industrial, or rental purposes are not covered unless explicitly agreed to at the time of purchase.
- Warranty vs. Returns: The warranty applies after the 30-day return window. For issues arising within 30 days of delivery, please refer to our Return & Exchange Policy.
Contact Us
JustZan Pte Ltd
Email: support@justzan.com
WhatsApp: +65 8088 6006
Live Chat: 9 AM – 6 PM, Monday to Friday
We appreciate your trust in JustZan and are committed to ensuring every product meets your expectations.
Last updated: September 2026