Shipping Policy

At JustZan, we are committed to providing an exceptional shopping experience, which includes offering free shipping on all orders to Singapore and Malaysia. Additionally, we offer international shipping at a flat rate to ensure our products are accessible worldwide. Below are the details of our Shipping Policy:

Free Shipping for Singapore and Malaysia

Eligibility

  • Geographic Coverage: Free shipping is available for orders with delivery addresses within Singapore and Malaysia.
  • Minimum Order Value: There is no minimum order value required to qualify for free shipping. All orders, regardless of the purchase amount, are eligible.

Shipping Methods and Delivery Times

  • Standard Shipping: Orders will be shipped using our standard shipping method, which typically takes: 
      • Singapore: 3-5 business days
      • Malaysia: 5-7 business days
  • Expedited Shipping: At this time, free shipping is limited to our standard shipping method.

Order Processing

  • Processing Time: Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been dispatched.
  • Public Holidays and Weekends: Please note that order processing and shipping times may be affected by public holidays and weekends. Orders placed on these days will be processed on the next business day.

Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery on our carrier’s website.

Additional Information

  • Out-of-Stock Items: In the event that an item in your order is out of stock, we will notify you promptly and provide an estimated restock date or offer alternative solutions.

Shipping Restrictions: We strive to deliver to all areas within Singapore and Malaysia. However, certain remote or rural areas may experience longer delivery times. If you have concerns about shipping to your location, please contact our customer service team for assistance.

International Shipping

Flat Rate

  • Flat Rate Fee: We offer international shipping at a flat rate of SGD 30 for orders outside of Singapore and Malaysia.

Shipping Methods and Delivery Times

  • Standard International Shipping: Delivery times vary depending on the destination country, typically ranging from 10-15 business days.
  • Customs and Import Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.

Order Processing

  • Processing Time: Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been dispatched.
  • Public Holidays and Weekends: Please note that order processing and shipping times may be affected by public holidays and weekends. Orders placed on these days will be processed on the next business day.

Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery on our carrier’s website.

Customer Support

If you have any questions about our Shipping Policy or need assistance with your order, please do not hesitate to contact our customer service team at support@justzan.com. We are here to help!